![]() Identify victim, villain, and helpless stories you might be telling yourself to justify behaviour. Master My Stories: Keep composure when feeling angry, defensive, or intimidated.Get Unstuck: Identify problems contributing to poor results and broken relationships.The Nine Crucial Skills taught in the Crucial Conversations training: Whether experienced virtually, or in-person, the Crucial Conversations course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection-not just theory-for lasting improvement. In order to succeed in holding these tough conversations confidently and successfully, one must undergo communication training to gain effective communication skills that have been science-backed and globally proven.Ĭrucial Conversations for Mastering Dialogue is a workplace communication course, that equips individuals at all levels in their professional and personal life to dialogue candidly and respectfully while maintaining relationships and results.Ĭrucial Conversations® for Mastering Dialogue teaches effective communication skills grounded in decades of social science research. Crucial Conversations is the standard for effective communication skills in life and in the workplace. When a conversation has high stakes, is about a sensitive topic, or can elicit strong emotions, it’s essential to be prepared. In the workplace, conversations often have lasting consequences. ![]() When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. ![]()
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